Postage and Handling/Pick Up
Postage
JnJ uses a variety of postage methods to give you the best value and fastest service for your needs.
- 0.0 kg - 0.5 kg - $11.30
- 0.501kg - 1kg - $15.30
- 1.001 kg - 3.0 kg - $19.35
- 3.01 kg - 5.0 kg - $23.35
- 0.0 kg - 0.5 kg - $14.80
- 0.501kg - 1kg - $19.30
- 0.501 kg - 3.0 kg - $23.85
- 3.01 kg - 5.0 kg - $31.85
- 5.0 kg - 10.0 kg - $26.95
- 10.0 kg - 20.0 kg - $34.95
Above 20kg will be determined and emailed once your order is packed and ready for dispatch.
Handling (Aust Post)
Order on Monday - Thursday BEFORE 6am: Your order will be processed and packed the SAME DAY and picked up by Australia Post the next business day*
Order AFTER 6am Thursday OR on a Friday, Saturday or Sunday: Your order will be processed and packed on Monday and picked up by Australia Post the next business day (Tuesday)*
*PLEASE NOTE - We are a small team that manufacture large amounts of juice daily to get the best, freshest liquid out to you ASAP! In periods of high demand there may be a short wait on your order so if you need your goods by a certain date, please make contact first to ensure you will receive your order in time.
You can contact us via email at info@juicenjunk.com.au or please feel free to like us on Facebook to keep up to date with what we're up to - if there are any waits at present we will let you know via the page!
Please allow 2-5 business days to receive your order in metro areas; per Australia Post shipping times unless you have selected express shipping. Australia Post guarantees next day delivery with the express shipping network. Please understand that Australia Post are experiencing delays due to COVID.
Handling (Courier)
Courier delivery is ROAD freight and has very similar delivery times to Aust Post STANDARD - in some cases, even longer.
If your order is more than 5kg and you need speedy delivery, please contact me so I can organise a quote for express courier services.
The courier service used by JnJ is morning pick up only. Your order will be shipped out the following morning of your order being placed.
This means:
Order on Monday - Thursday : 1 day handling time required.
Order BEFORE 6am : courier pick up next morning.
Order AFTER 6am : courier pick up may not be until 2 mornings later.
Order on Saturday : courier pick up will be on Tuesday morning.
Order on Sunday : courier pick up will be on Tuesday morning.
Please note:
From time to time, JnJ can become extremely busy. This typically happens when there is a sale on, or if a staff member has been sick and unable to work. And on Mondays. You won't always know about this, but we do try our hardest to keep customers informed.
In these times, orders will be delayed.
Please allow 48 (business) hours to receive an email of shipment notification. We are generally very, very busy during these times and cannot answer emails requesting information on where your order is unless at least 48 (business) hours have passed.
We do deeply appreciate your patience and understanding and we know that without your patience and understanding, we wouldn't have a job!
Local Pickup
Pickup is available to local customers. Our location is Kallangur, QLD. Pickup is by appointment only - once your order is complete you will receive an email with instructions to contact me to organise pickup!Authority to Leave
There are options at the checkout to select signature on delivery and this is charged at $1.00 - significantly less than Aust Post charge us for it.
JnJ will not be held responsible if parcels are left or safe dropped and cannot be located by the receiver if you have not selected signature on delivery.
Your order will not be replaced if this is the case.
Your tracking number will be entered into your order on the day it gets posted out.
For further postage information, please contact us at info@juicenjunk.com.au
Pick Up
Pick up is from a residential home and is by appointment.
Once your order is ready, you will get a pick up notification and you can reply to that email to organise pick up and collect the address.
Your order will be held for pick up for 3 months from the date the order was placed and you will receive 3 email reminders. If your order is not picked up within this time, your order will be forfeited with no refund.